We offer a 5-day practical, inspiring and engaging summer school on ‘social innovation and human centered design in the city context’. Product, service and system designers (from local and international agencies), social innovators, academic researchers, and multiple other experts from (non-)profit organizations and governmental institutions will guide you through this summer school on social city design. You will be thinking and doing on the following subjects, from different perspectives:
- Superdiversity in the city
- Interactive storytelling in the city context
- Citizen driven design
- Social care, social city?
- Creative democracy
- Human centered design and city challenges
Ready for this service design challenge?
Detailed day programme
Monday
MORNING 9:00–13:00
Welcome + Registration with coffee & tea
Introduction to summer school ‘Service Design for a Social City’
Keynotes
- Social-driven systemic change | Diversity & Inclusion | Participation | Impact of Services Dirk Van Rooy (UAntwerpen) | Kaat Kenis (UAntwerpen) | Fien Joos (Createlli) | Ilias De Quint (SIF) | Hena Ali (UAL) | Jodi Sturge (UTwente)
- Challenge owners present their cases
Team formation & challenges
LUNCH (offered by the organizers) 13:00–14:00
AFTERNOON 14:00–18:00
- PSS design methodology part 1 – UNDERSTAND
- Getting to know the context of the challenge
- Possible field visit, Service Safari, excursion, etc., organized by the challenge owner or Antwerp Powered by Creatives (APBC)
EVENING 18:00–TBD
- Social activity: Reception organized by Antwerp Summer University City Hall
Tuesday
MORNING 9:00–13:00
- Possible field visit, Service Safari, excursion, etc., organized by the challenge owner or Antwerp Powered by Creatives (APBC)
- Challenges – PSS design methodology part 2 – EXPLORE
- Recap ‘context & design challenge’
LUNCH 13:00–14:00
AFTERNOON 14:00–18:00
First purge of ideas
Teams pitch to peers for first feedback on ideas, concept & scenario
EVENING 19:30–22:00
Public Evening Lecture by Hans Bruyninckx: ‘Urban Sustainability in a Context of Planetary Boundaries, Social Challenges and Turbulence in Global Governance’
Need to register for the event: Public Evening Lecture by Hans Bruyninckx | University of Antwerp
Wednesday
MORNING 9:00–13:00
- Pre-summer school activity/ morning warm-up
- Recap ‘ideas, customer journey & touchpoints’
- Keynote: Service Design Agency Knightmoves (Gent) – Appropriate Fidelity Prototyping
LUNCH 13:00–14:00
AFTERNOON 14:00–18:00
Atelier work:
- Service Design Agency Knightmoves (Gent) – ‘facilitation of prototyping’ | Engaging teams to design and deliver services that customers love. Using real user insights and co-creation to design a holistic experience. We design great services and make them work!
- Optional guerrilla-style user research in the Antwerp city streets
Teams pitch to peers & KnightMoves for first feedback on prototypes
Thursday
MORNING 9:00–13:00
- Challenges - PSS design methodology part 3 - DEFINE
- Recap ‘prototyping’ & further refinement
- Optional guerrilla-style user research in the Antwerp city streets
LUNCH 13:00–14:00
AFTERNOON 14:00–18:00
- Discuss bring-alongs, quality check ‘the REHEARSAL’
- Challenges – working toward concept + preparations pitch
EVENING 18:00–20:00
- Keynote: Jan Denoo (Stadsform)
- EXPO | 1st pitch of the concept per challenge – with feedup of the audience
Network event (SDN Belgium + Stadsform/ Endeavour) with drinks & snack
Friday
MORNING 9:00–13:00
- Recap ‘reflection’
- Optimization of the concept
- Building the expo (cubicle / stand design) + deliverables
- 5’ video
- design report
- poster
- prototypes
LUNCH 13:00–14:00 (offered by the organizers)
AFTERNOON 14:00–16:00
- Group picture!
- EXPO social city design ‘the PREMIERE’ @ImpactLab
- Handover (feed forward) of deliverables & official closing/certificates
- Closing drink & bye bye’s at +/- 16h